Privacy policy

Effective Date:09/04/2025

1. Introduction

Healzoe ("we," "us," or "our") is dedicated to safeguarding your privacy and ensuring the responsible handling of your personal information. This Privacy Policy outlines the practices we employ regarding the collection, use, disclosure, and protection of your data when you interact with our services, including our website, mobile application, and any related platforms. By using our services, you acknowledge and consent to the practices described herein.

2. Compliance with Indian Legal Framework

We operate within the legal framework of India and are committed to complying with all applicable laws and regulations, including:

• Information Technology Act, 2000 (IT Act, 2000):
  • We recognize the importance of data security and implement robust measures to protect your information during transmission. This includes the use of encryption technologies to secure sensitive data, such as payment information and personal health details, as mandated by the IT Act, 2000.
  • We adhere to the security practices outlined in the IT Act, 2000, to prevent unauthorized access, use, or disclosure of your data.
• Digital Personal Data Protection (DPDP) Bill, 2023:
  • We uphold the principles of data privacy and transparency enshrined in the DPDP Bill, 2023.
  • We collect and process your personal data only with your explicit and informed consent. We provide clear and concise information about the purposes for which your data is collected and how it will be used.
  • We provide users with the right to withdraw consent.
• Food Safety and Standards Authority of India (FSSAI) Guidelines:
  • In cases where we offer or provide information related to herbal formulations or dietary supplements, we strictly adhere to the guidelines and regulations set forth by the FSSAI.
  • We ensure that all products and information provided are approved and safe for consumption, complying with the FSSAI's quality and safety standards.

3. Data Collection and Use

We collect various types of information to provide and improve our services. The information we collect may include:

• Personal Identification Information:

  • Name: We collect your name to personalize your experience and address you appropriately.

  • Email Address: We collect your email address to communicate with you, provide updates, and send important notifications.

     
   
• Optional Health-Related Information:
  • Health Queries: You may choose to provide us with health-related information or queries to receive personalized assistance or recommendations. This information is collected with your explicit consent and is used solely for the purpose of providing the requested services.
• Payment Information:
  • Payment Details: We collect payment information through secure third-party payment processors, such as Razorpay and PayU. We do not store your complete payment details on our servers.
  • We only store the transaction ID, and the transaction status, for the purpose of order tracking, and customer support.
• Usage Data:

  • We collect information about how you interact with our website and application, including your IP address, browser type, device information, and usage patterns. This data helps us improve our services and understand user preferences.

     
• AI Training Data:
  • Health related queries, and the responses that are generated, may be used for the training of our AI models. This data is anonymized before being used for AI training.
  • We will only use data that is provided by users that have given explicit consent for AI model training.
• Marketing Data:
  • We may use your personal information to send you promotional materials and personalized marketing communications. You have the right to opt-out of receiving such communications at any time.

4. Data Retention

We retain your personal data for a period of 2 years from your last active interaction with our services. After this period, your data will be securely deleted or anonymized, unless we are required to retain it for legal or regulatory purposes.

5. User Rights

You have the following rights regarding your personal data:

• Right to Access: You have the right to request access to the personal data we hold about you.

   
• Right to Correction: You have the right to request the correction of any inaccurate or incomplete personal data.

• Right to Deletion: You have the right to request the deletion of your personal data.

   
• Right to Data Portability: You have the right to recieve your data in a machine readable format.
• Right to Withdraw Consent: You have the right to withdraw consent to data processing at any time.
• Right to Object: You have the right to object to the processing of your data.
• Right to Restriction of Processing: You have the right to restrict the processing of your data.

To exercise any of these rights, please send an email request to [email address removed]. We will respond to your request within 72 hours.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and improve our services.

• Essential Cookies: These cookies are necessary for the proper functioning of our website and application. They enable core functionalities, such as session management and user authentication.
• Analytics Cookies: We use Google Analytics to collect anonymous data about website and application usage. This data helps us understand user behavior and improve our services. You can opt-out of analytics cookies through your browser settings.
• Marketing Cookies: We may use marketing cookies to personalize advertisements and track the effectiveness of our marketing campaigns.

7. Data Security

We implement robust security measures to protect your personal data from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption technologies to secure sensitive data during transmission and storage.

   
• Access Control: We restrict access to personal data to authorized personnel only.

• Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.

   

• Data Minimization: We only collect the data that is needed to provide our services.

   

8. Third-Party Services

We may use third-party services to process payments, analyze data, or provide other functionalities. These third-party services have their own privacy policies, and we encourage you to review them.

9. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child, we will take steps to delete it.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website or application. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

11. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:

• Phone: +91 74509 20135
• Email: support@healzoe.com
• Registered Office: Angargaria, Birbhum, West Bengal, India.
• Corporate Office: FD/35, Kolkata, India.